Cloud-based VoIP (hosted VoIP or IP PBX). A business phone system is a multi-line phone system that often includes features such as unlimited calling, automatic menus, call groups to call multiple employees at the same time, voicemail-to-email functionality, and call recording. Types of business phone systems include Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and Key System Unit (KSU). The best small business phone systems use VoIP technology, which allows you to use your business Internet connection for the entire system.
Comparing business phone systems starts with understanding the three main types KSU, PBX, and VoIP. Advanced systems may also include features such as the automatic telephone exchange, an automated answering and call forwarding service. VoIP phone systems are easy to install, cost-effective, and scalable when you’ve set up the right Internet service for business. VoIP phone systems offer advanced features such as call forwarding to a mobile device using a mobile app and a virtual receptionist to manage calls.
These types of phone systems also have unique phone numbers for managing toll-free numbers and forwarding calls to employee-specific extensions, such as multi-phone systems. VoIP phone systems are particularly beneficial over other systems because they require less hardware and investment. While the quality of service depends on your bandwidth performance, VoIP phone systems have the advantage of maintaining all calling features and voicemails within the network. Our VoIP phone system guide covers commonly available features, pros and cons of a VoIP phone platform, and the types of businesses that can benefit from VoIP phone systems.
The downside of cloud-based phone systems is that you need to choose a reputable hosting company because you’re relying on the hosting company to ensure uptime and smooth operation. If you opt for this type of phone system, you should buy one that can help your business grow without paying more than you need. Traditional landlines, however, do not have the Internet and power requirements that other types of telephone systems have. This type of business phone system is suitable for companies with more than 40 employees as it is largely automated.
All companies can benefit from a good phone system, although not all companies benefit from the same type of business phone system. Comparing business phone systems starts with understanding these three main types KSU, PBX, and VoIP. The following is simple and impartial guidance on the types of business phone systems available on the market today. This type of system is only suitable for small businesses with no more than 40 employees working as telephone operators, as the number of phone lines it can integrate is limited.
While we think VoIP works best for most businesses (for reasons we’ll explain shortly), we’ll tell you more about each type of business phone system and how they work. The key differences between all of these types of phone systems are cost, technology, and service providers. With the many types of phone systems on the market, companies may struggle to find the best business phone systems for their business.